Building a consumer-centric strategy to succeed in the new world of aged care

Melbourne | 18 June 2018
View Full Programme here

In the face of unprecedented change in the aged care and related health and social enterprise sectors, leaders are striving to find new winning strategies to stay ahead of the ultra-competitive pack in this new consumer-directed environment.
Following his thought-provoking New World Thinking presentations and workshops, Ray Glickman brings his limited place workshop Consumer-Centric Strategy in Aged Care to the east coast. Ray’s left field approach will have participants thinking differently about who their customers are, what they really want and what the role of the provider should be in the future. He will introduce his concepts of ‘plug-in providers’ playing a critical role in what he dubs the ‘coalition of the caring’.
Ray will challenge participants in a safe, fun environment to see the world in a different way, truly live in the skin of the consumer, imagine a new and exciting role for providers and develop alternative approaches to formulating winning strategy in an interactive mentoring format.

Workshop Leader

Ray Glickman


From Left Field

Ray Glickman is the Principal of From Left Field, providing support to diverse businesses in the fields of strategy, business transformation, culture development and leadership coaching and mentoring.
Ray is a successful business leader with over 20 years’ experience at CEO level and a strong reputation as a Board Chairman and Non-Executive Director.
Ray led both Amana Living and the City of Fremantle to numerous National and State awards. In 2017, Ray Glickman won the WA Aged & Community Services Excellence Award.
His directorships past and present include chairing Tiller Cycles Pty Ltd, Aged & Community Services Western Australia (ACSWA), Therapy Focus and the Fremantle Chamber of Commerce and serving as Deputy President/Chairman of Aged & Community Services Australia (ACSA), writingWA and Chorus.
In addition to his local consulting practice, Ray is one of the principals of the international consulting group, Evermore Global.
Ray Glickman has Master’s degrees in Business, Applied Social Studies and Psychology and Philosophy. He is a Fellow of the Australian Institute of Management and a Fellow of the Australian Institute of Company Directors.
Ray Glickman is also a commentator, presenter and author. His first novel, ‘Reality’ was shortlisted in the WA Premier’s Book Awards 2016 in the Emerging Writers category. His second novel, frenzship, released in 2017 is achieving critical acclaim.
Ray is a well-respected leader, board director, consultant, conference presenter, author, coach and mentor. 

Why Attend Consumer-Centric Strategy 

  1. Pinpoint the nature of disruption in the aged care and disability sectors so you fully understand your strategic environment
  2. Gain techniques to live in the skin of consumers so you fully understand their needs, fears and aspirations
  3. See the role of providers in a new light to position your organisation and services more precisely
  4. Find out how to reposition your service approach to lead a 'Coalition of the Caring'
  5. Learn the difference between 'old world' provider-centric strategy and 'new world' consumer-centric strategy
  6. Learn techniques and tools to undertake consumer-centric strategy successfully
  7. Master how strategy gets translated into action so your plans don't gather dust on the shelves
  8. Learn from left field techniques to make personal and team commitments to actions that stick

Who Should Attend Consumer-Centric Strategy 

Delegates from government bodies, national peak bodies, aged care providers, healthcare associations, not-for-profits and private industries who are involved in or have an interest in aged, community and residential care: 
  • Aged Care Providers
  • Community and Home Care providers
  • Federal and State Government 
  • Government Agencies
  • Community and Social Housing Providers
  • Community Development Specialists 
  • Local Health Districts and Private Hospitals 
  • Primary Health Networks
  • Non-for-Profit Organisations
  • Aged Care Associations, Councils and Societies





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Consumer-Centric Strategy Venue

Melbourne | 18 June 2018

Adina Apartment Hotel Melbourne 
Address: 189 Queen Street, Melbourne, Vic 3000 
Meeting Room: Waratah